Refund policy

We have a 15-day exchange policy, which means you have 15 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To exchange an item, you can contact us at kozo.livee@gmail.com. 

We’ll send you instructions on how and where to send your package and send you your replacement as soon as possible.

At this time, we are not processing returns.

You can request a cancellation within 12 hours of placing an order.

You can always contact us for any questions at kozo.livee@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.